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Support & help center

Have a question or hit a snag? Find quick answers below, or reach a real person — we'll meet you where you are.

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Contact us

Talk to a human

Email us anytime and we'll get back to you, usually within 1–2 business days. Writing from the phone or address you signed up with helps us find your account faster.

sampitoffl@gmail.com

Mon–Fri · we read every message

Common topics

Find what you need

Short answers to the things people ask most — with a link to dig deeper.

Getting started

Sign in with your phone number, answer 12 quick questions about your goal and real schedule, then review and activate the weekly plan your coach builds. Every task comes in three sizes — Main, Lite, and Survival — so a busy day never breaks your streak.

Managing or cancelling your subscription

TheFinalRep is a paid subscription billed monthly or yearly through your app store or our payment provider. Manage, change, or cancel anytime from wherever you subscribed — your access continues until the end of the period you've paid for.

Deleting your account & data

You can delete your account and personal data from inside the app (Profile → settings → delete account) or by emailing us from your account. We process deletions within about 30 days. Remember to cancel your store subscription separately.

Understanding Gains

Gains are internal app rewards you earn by showing up and spend on more AI coaching. They have no cash value, can't be bought or withdrawn, and never expire — see the full breakdown of how to earn and redeem them.

Trouble signing in

Sign-in uses a one-time code sent to your phone over SMS. Check that your number is entered correctly with the right country code and that you have signal. If the code doesn't arrive, wait a moment and request it again — and feel free to reach out if it keeps happening.

Reminders & notifications

Reminders — water, eye breaks, stretch, breathing reset, your daily coach line, and the weekly stand-up — are sent as push notifications in your timezone. If they're quiet, enable notifications for TheFinalRep in your phone's settings and check which reminders are switched on in the app.

Questions

Support, answered

How do I contact support?
Email us at sampitoffl@gmail.com from the address or phone you signed up with — it helps us find your account faster. We usually reply within 1–2 business days.
How do I cancel my subscription?
Subscriptions are billed through your app store or our payment provider, so you cancel from wherever you subscribed — not inside the app. Once cancelled, you keep access until the end of the period you've already paid for, and you won't be charged again.
Will I get a refund if I cancel?
Refunds are handled by your app store or payment provider under their own policies. If you believe something was charged in error, request it through them and email us at sampitoffl@gmail.com so we can help.
What data does TheFinalRep collect, and how is it used?
Only what's needed to coach you: your goal and onboarding answers, your plans and task completions, missed-task reasons, weekly reflections, reminder settings, your push token, your Gains ledger, and basic device info. To generate and adapt your plan, some inputs may be processed by our AI provider. We do not sell your personal data — see our Privacy Policy for the full picture.
Are my Gains worth money?
No. Gains are internal credits only. They have no cash value, can't be bought, exchanged for cash, or withdrawn, and they're non-transferable — but they never expire. You earn them by showing up and spend them on more AI coaching.
I'm not receiving the OTP code to sign in. What can I do?
Double-check your phone number and country code, make sure you have signal, then request a new code after a short wait. Network delays can hold up SMS. If it still won't arrive, email us and we'll look into it with you.
My reminders aren't showing up.
First, allow notifications for TheFinalRep in your phone's system settings. Then open the app and check that the specific reminders you want are turned on. Reminders are timed to your device timezone, so they'll arrive at sensible local hours.
Is TheFinalRep medical advice?
No. TheFinalRep is a fitness coaching app, not a medical service. It doesn't diagnose or treat conditions. Train within your limits and consult a qualified professional for medical, injury, or nutrition guidance.
Your data, your rights

Privacy comes first

TheFinalRep is private by default. You have the right to access, correct, or erase your data, and to raise a grievance. Read the details, or write to us anytime at sampitoffl@gmail.com.

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